Help 2 Buy Windows Reviews: What Customers Really Say
Help 2 Buy Windows is a fully accredited double glazing installer, rated 4.8 out of 5 on Trustpilot from more than 13,000 independent customer reviews — a volume and score few national window companies in the UK can match. On this page you can read what those customers actually said about the survey, the fitting and the aftercare, and see exactly how the privately funded grant works.
- ✓ Rated 4.8 / 5 on Trustpilot with 13,000+ reviews — listed in Trustpilot's Double Glazing Installer category
- ✓ Trading since 2016 — H2B Windows Ltd, registered in England (11424913)
- ✓ Member of the Glass and Glazing Federation (GGF No: A3526), DGCOS and Assure
- ✓ Authorised and regulated by the Financial Conduct Authority (814201)
- ✓ Registered with the ICO (ZA657197) — your data is never passed on without permission
The Help2Buy Window Grant Scheme™ is not a government scheme. Funding is limited and awarded on a first-come, first-served basis.
Is Help 2 Buy Windows a con?
No. Help 2 Buy Windows is the trading name of H2B Windows Ltd, a UK limited company that has been running since 2016, authorised and regulated by the Financial Conduct Authority and a member of the Glass and Glazing Federation. We understand exactly why people ask, though: "free windows" sounds too good to be true, and the home improvement industry has more than its share of rogue operators. Healthy scepticism is the right starting point for any offer like this.
The short version: the grant is real, but it is privately funded rather than a government scheme, it is funded through the sale of qualified leads to accredited installation companies, and not every applicant qualifies. Checking costs nothing and carries no obligation.
We have written the long version as a separate page, with every registration number, the public registers you can check them on, exactly where the money comes from and what the genuine catch is.
Read the full answer: is Help 2 Buy Windows a con? →
What this page covers instead is the evidence from customers: more than 13,000 independent Trustpilot reviews of what actually happens after someone qualifies. Help 2 Buy Windows is not a comparison site or a faceless lead broker — Trustpilot lists us in its Double Glazing Installer category, and every installation is completed by accredited installers under DGCOS and Assure protections.
Verify us yourself
- ✓ Companies House: H2B Windows Ltd, company number 11424913
- ✓ FCA register: firm reference 814201
- ✓ ICO register: ZA657197
- ✓ Glass and Glazing Federation: member No: A3526 — the industry body promoting the highest standards in glazing
- ✓ DGCOS & Assure: backed by the Double Glazing & Conservatory Ombudsman Scheme and Assure certification
- ✓ Trustpilot: 4.8 / 5 from 13,000+ reviews, collected independently, in the Double Glazing Installer category
- ✓ Trading since: 2016
- ✓ Address: 45 Whiffler Rd, Norwich, NR3 2AW · 0330 124 7097
We'd encourage you to run these checks on any grant or funding company before handing over your details — including us.
How the grant really works
The Help 2 Buy Windows Grant is privately funded. Accredited installation companies pay us for qualified leads, and that revenue funds the grants and discounts we offer to qualifying homeowners. No public money, no catch hidden in the small print: if you qualify, the grant reduces or removes the cost of your new windows and doors. If you do not qualify for the grant, you can choose to be introduced to an accredited installer with funding options that often require no upfront cost. Your details are never passed to anyone without your permission.
Help 2 Buy Windows review FAQs
Are the Help 2 Buy Windows reviews genuine?
Yes. The reviews are hosted on Trustpilot, an independent platform Help 2 Buy Windows does not control, where the score is 4.8 out of 5 from more than 13,000 verified reviews. Trustpilot lists the business in its Double Glazing Installer category. You can read the unedited reviews, including any negative ones, directly on Trustpilot rather than taking a curated selection from this page. If your question is whether the company itself is legitimate, we answer that in full on is Help 2 Buy Windows a con?
Is Help 2 Buy Windows a government scheme?
No. The Help 2 Buy Windows Grant Scheme is not a government scheme and is not affiliated with any government-run scheme such as ECO4 or the Warm Homes Local Grant. It is funded entirely by Help 2 Buy Windows.
How is the Help 2 Buy Windows grant funded?
The grant is funded 100% by Help 2 Buy Windows through the sale of leads to accredited installation companies. That is why the scheme can operate without government money, and why it is free for homeowners to check whether they qualify.
Is Help 2 Buy Windows just a lead generation company?
No. Help 2 Buy Windows is a fully accredited double glazing installer service: a member of the Glass and Glazing Federation (membership No: A3526), listed by Trustpilot in its Double Glazing Installer category, with every installation carried out by accredited installers and backed by DGCOS and Assure consumer protections. Selling qualified leads to accredited installation partners is how the grant is funded, but what customers receive is a fully installed, certified set of windows and doors — reviewed more than 13,000 times on Trustpilot at 4.8 out of 5.
Where can I read Help 2 Buy Windows reviews?
All reviews are published independently on Trustpilot, where Help 2 Buy Windows holds a 4.8 out of 5 TrustScore from more than 13,000 customer reviews, in Trustpilot's Double Glazing Installer category. You can read them at uk.trustpilot.com/review/www.help2buyscheme.co.uk.
Will I definitely get free windows if I apply?
No, and any company that promises otherwise should be treated with caution. Grants are subject to qualifying criteria and the funding available at the time. They are limited, awarded on a first-come, first-served basis, and not all applicants will qualify. If you do not qualify for the grant, you can choose to be passed to an accredited installation partner with funding options that often require no upfront cost.
Does Help 2 Buy Windows sell my details?
Your details are only ever passed to a third-party installation partner with your prior permission, and only for the purpose of your application. H2B Windows Ltd is registered with the ICO (ZA657197) and handles data in line with UK GDPR.
Want the full eligibility detail? See Can I get a grant for new windows? or our FAQ page.